Privacy Policy
for qrd88 Members

This Privacy Policy describes how qrd88 ("we", "our", or "the platform") collects, uses, stores, and protects the personal information of individuals who register for and use the qrd88 online gaming platform, including its website and mobile applications.

qrd88 is committed to protecting the privacy and personal data of our members in the Philippines. This policy is intended to give you a clear picture of what data we hold about you, why we hold it, and what choices you have. It should be read together with our Terms and Conditions.

If you have any questions about this policy at any point, you can reach our support team through live chat on the platform or by email at [email protected].

We collect personal data from you directly when you register, verify your identity, make deposits or withdrawals, or contact our support team. We also collect certain data automatically when you use the platform.

We do not collect sensitive personal data such as biometric data, health information, or political affiliations. We do not accept payment by credit card or cryptocurrency, so those data types are never processed on our platform.

We use the personal data we collect for the following purposes:

• Account management: To create and maintain your qrd88 account, verify your identity, and process deposits and withdrawals in Philippine Peso.
• KYC and fraud prevention: To verify that you meet the age (21+) and eligibility requirements, and to detect and prevent fraudulent or abusive activity.
• Platform operation: To deliver games and betting services, process your bets and stakes, and maintain accurate transaction records.
• Customer support: To respond to your queries and resolve any account issues through live chat or email.
• Responsible gaming: To monitor gaming behaviour and enforce any deposit limits, session reminders, or self-exclusion requests you have activated.
• Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. We do not send unsolicited marketing messages without your consent.
• Platform improvement: To analyse aggregate usage patterns and improve the performance, design, and features of the qrd88 platform for Filipino players.
• Legal compliance: To meet obligations under applicable Philippine law, including record-keeping requirements.

qrd88 does not sell your personal data to third parties. We may share your data with the following categories of recipients, only to the extent necessary:

• Payment processors and banking partners: Philippine banks and approved e-wallet partners involved in processing your PHP deposits and withdrawals. These partners receive only the data necessary to complete the transaction.
• KYC and identity verification providers: Third-party services that help us verify your identity documents as part of the account verification process.
• Game software providers: Technology providers whose games appear on the qrd88 platform may receive anonymised session data for game performance and integrity monitoring.
• Legal and regulatory authorities: Where required by Philippine law or a valid legal order, we may disclose personal data to relevant authorities.
• IT and infrastructure providers: Third parties who provide hosting, security, and technical infrastructure for the qrd88 platform, under strict data processing agreements.

All third-party partners who handle personal data on our behalf are required to process it only for the specific purposes we instruct and to apply appropriate security measures.

qrd88 applies a range of technical and organisational measures to keep your personal data secure:

• SSL encryption on all data transmitted between your device and the qrd88 platform, whether on mobile, browser, or app.
• Password hashing – your account password is never stored in plain text.
• OTP verification for logins from new or unrecognised devices, adding an extra layer of protection against unauthorised access.
• Access controls – internal access to personal data is limited to staff who need it to perform their role, and all access is logged.
• Regular security reviews of platform infrastructure to identify and address vulnerabilities.

While we take these precautions seriously, no online system is completely immune to risk. You also play a role in keeping your account secure by using a strong password and not sharing your login credentials with anyone. If you suspect unauthorised access to your qrd88 account, contact our support team immediately.

qrd88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected. In practice, this means:

• Active account data is retained for the lifetime of your account.
• Financial transaction records are retained for a minimum period as required by applicable record-keeping obligations, typically several years after the transaction date.
• KYC documents are retained for the period required to satisfy identity verification obligations.
• Support communications are retained for a reasonable period to allow us to reference previous interactions and ensure consistency of service.

After the applicable retention period, personal data is securely deleted or anonymised. If you close your account, we will delete or anonymise your personal data in accordance with our retention schedule, subject to any legal obligations that require us to retain certain records for a fixed minimum period.

qrd88 uses cookies and similar technologies to operate the platform, maintain your login session, and understand how members use the platform so we can improve it.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies and still use the platform.
• Analytics cookies: Used to collect anonymised data about how members navigate the platform. This helps us identify areas where the experience can be improved.
• Security cookies: Used to detect unusual activity patterns that may indicate attempted fraud or unauthorised access.

qrd88 does not use advertising tracking cookies or sell cookie data to third-party advertisers. You can manage cookie settings in your browser, though disabling essential cookies will affect your ability to use the platform.

As a qrd88 member, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: You can ask us to correct inaccurate or incomplete personal data in your account.
• Right to deletion: You can request that we delete your personal data, subject to our legal obligations and any ongoing account or financial processes.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data.
• Right to object: You can object to us using your data for certain purposes, including analytics.

To exercise any of these rights, contact our support team through live chat on the platform or email [email protected]. We will respond to verified requests within a reasonable time. Note that some rights are subject to limitations where data is required to fulfil a legal obligation or to complete a financial process you have initiated.

Age verification is part of our registration and KYC process. If we become aware that personal data has been collected from a person under 21, we will delete that data and close the associated account immediately. If you believe a minor has created an account on qrd88, please contact our support team without delay.

qrd88 may update this Privacy Policy from time to time. The current version is always published on this page with the date of last revision shown at the top. Where changes are material – such as a new category of data being collected or a new way data is used – we will provide additional notice through your registered email address or a notification within the platform.

Continuing to use qrd88 after a policy update constitutes your acknowledgement of the revised policy. If you do not agree with the updated policy, you should stop using the platform and contact us to close your account.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please get in touch:

• Live chat: Available 24/7 inside the qrd88 platform after logging in – the fastest way to reach us.
• Email: [email protected] – for written requests and document submissions.
• FAQ: General questions are also answered on our FAQ page.

We are committed to responding to all privacy-related queries promptly and transparently. You will not be penalised in any way for exercising your data rights.